NHTSA Complaint #11052344 — 2016 KIA SOUL STEERING

Complaint Details

ODI Number	11052344
Vehicle	2016 KIA SOUL
Component	STEERING
Date of Incident	November 16, 2017
Date Filed	December 4, 2017
Mileage	9,283 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	LA

Consumer Description

TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE DRIVING, THE STEERING WAS LOOSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V608000 (STEERING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (ALL STAR KIA OF BATON ROUGE, 5740 SIEGEN LANE, BATON ROUGE, LA 70809) AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER FOR TWO WEEKS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE CONTACT STATED THAT SHE WAS AFRAID TO DRIVE THE VEHICLE AND DID NOT WANT TO VISIT A DEALER FURTHER AWAY FROM HER HOME. THE FAILURE MILEAGE WAS 9,283. PARTS DISTRIBUTION DISCONNECT.

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