NHTSA Complaint #11052290 — 2018 AUDI S6

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11052290
Vehicle 2018 AUDI S6
Component STEERING
Date of Incident
Date Filed
Mileage 420 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AL

Consumer Description

I PURCHASED THE VEHICLE ON 11/18/2017; ON 11/21/2017 A DEAD BATTERY CAUSED THE VEHICLE NOT TO START. ON THE 11/22/2017 AFTER CHARGING THE VEHICLE BATTERY OVER 20 HOURS THE VEHICLE STARTED; HOWEVER THE VEHICLE DISPLAYED SEVERAL WARNINGS: STEERING SYSTEM FAULT, DYNAMIC STABILITY, ADAPTIVE SUSPENSION, ADAPTIVE LIGHTS, ETC... THE VEHICLE WAS DELIVERED TO AUDI SERVICE DEPARTMENT AND IT WAS DETERMINED THAT THE STEERING ANGLE SENSOR WAS MALFUNCTIONING; WHICH IS DIRECTLY LINKED TO STEERING SYSTEM FAULT. THE VEHICLE WAS DELIVERED TO ME BY A MEMBER OF THE SALES TEAM ON 11/30/2017 STATING THE VEHICLE WAS REPAIRED AND CLEAR OF ANY ISSUES. HOWEVER, THE STEERING SYSTEM FAULT RETURNED WITHIN HOURS AFTER THE DELIVERY WHILE DRIVING WESTBOUND ON I-565 AND THE ACTIVE LANE ASSISTANCE ENGAGED MAKING IT DIFFICULT TO STEER THE VEHICLE. I WAS ABLE TO DISENGAGE THE ACTIVE LANE ASSISTANCE, HOWEVER THE VEHICLE STEERING BECAME INCREASINGLY MORE DIFFICULT TO STEER. AFTER PICKING UP MY CHILDREN FORM SCHOOL, THE VEHICLE STEERING WHEEL NEARLY SEIZED UP MAKING IT ALMOST IMPOSSIBLE TO STEER THE VEHICLE SAFELY. I HAD TO VERY AGGRESSIVELY MUSCLE THE STEERING WHEEL IN HOPES OF CONTROLLING THE VEHICLE TO MANEUVER THE CAR WITHOUT ANYTHING OR BEING HIT. I HAD NO REAL CONTROL OVER THE VEHICLE. MY CHILDREN AND I WERE VERY FORTUNATE; BLESSED EVEN THAT WE WERE ARE STILL ALIVE TO TALK ABOUT THIS INCIDENT.

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