NHTSA Complaint #11052264 — 2012 KIA SORENTO

TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE CONTACT TOOK THE VEHICLE TO RAY SKILLMAN SOUTHSIDE AUTO CENTER (8424 U.S. 31 S, INDIANAPOLIS, IN 46227 (317) 888-9500), BUT NO ISSUES WERE FOUND. THE CONTACT STATED THAT THE VEHICLE RECEIVED A ROUTINE OIL CHANGE ON THE DAY OF THE RECALL INSPECTION. THE CONTACT STATED THAT THE OIL PRESSURE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT SHOP WHERE THE OIL LEVEL WAS CHECKED AND RECORDED LOW AS WELL, BUT NO LEAKS WERE FOUND. THE VEHICLE WAS THEN TAKEN BACK TO THE DEALER WERE THEY ALSO FOUND THE OIL LEVEL TO BE LOW WITH NO OIL LEAKS. THE VEHICLE WAS SET UP FOR AN OIL CONSUMPTION TESTING. THE CONTACT STATED THAT AT 2,000 MILES, THE VEHICLE SHOWED EXCESSIVE OIL CONSUMPTION. THE CONTACT WAS INFORMED BY THE DEALER THAT THE ENGINE NEEDED REPLACEMENT. SINCE THE VEHICLE WAS ALREADY INSPECTED PER NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING) AND THE ENGINE WAS NOT MAKING NOISE, THE ENGINE COULD NOT BE REPLACED UNDER THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.