NHTSA Complaint #11052182 — 2015 CHEVROLET TAHOE

TL* THE CONTACT OWNED A 2015 CHEVROLET TAHOE. WHILE DRIVING VARIOUS SPEEDS, THE DIGITAL INSTRUMENT PANEL WOULD DISPLAY INCORRECTLY. ALSO, THE AIR CONDITIONER AND REMOTE START FAILED. THE VEHICLE WAS TAKEN TO WASHINGTON CHEVROLET (1 RAYMOND BLVD, WASHINGTON, PA 15301 (724) 222-2800), WHERE A SOFTWARE MALFUNCTION WAS DIAGNOSED AND THE SOFTWARE WAS UPDATED, BUT THE FAILURE RECURRED. SEVERAL MONTHS LATER, WHILE DRIVING 25 MPH, THE CONTACT INADVERTENTLY SWERVED TO THE LEFT AND STRUCK A UTILITY POLE AND FENCE. THE AIR BAGS FAILED TO DEPLOY AND THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT SUSTAINED HEAD INJURIES AND BRUISING THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER AND DEEMED A TOTAL LOSS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT DID NOT ASSIST. THE CONTACT MENTIONED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 16V651000 (AIR BAGS, SEAT BELTS). THE FAILURE MILEAGE WAS APPROXIMATELY 24,000.