NHTSA Complaint #11052140 — 2017 HYUNDAI IONIQ HYBRID
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11052140 |
| Vehicle | 2017 HYUNDAI IONIQ HYBRID |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | 1,200 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | AL |
Consumer Description
PURCHASED VEHICLE ON NOVEMBER 4TH, 2017. IT IS NOW DECEMBER 1ST, 2017. PROBLEMS SHORTLY FOLLOWED AFTER LEAVING DEALER. VEHICLE HESITATES, SHUDDERS, AND JERKS WHILE GAS ENGINE IS ENGAGED WHILE IN MOTION. ALSO, SOMETIMES ALMOST LOSES POWER WHILE IN MOTION USING THE GAS ENGINE. WHILE RUNNING IN EV MODE, NO ISSUES OR OCCURRENCES. VEHICLE NOW HAS 1822 MILES. VEHICLE HAS BEEN IN THE SERVICE DEPARTMENT THREE TIMES. NO RESOLUTION FOR PROBLEM, AS WELL AS BEING MISDIAGNOSED EACH TIME. CHECK ENGINE LIGHT ILLUMINATES, DIAGNOSTIC MESSAGE READS "A PROBLEM HAS OCCURRED WITH YOUR ENGINE CONTROL SYSTEM." AS WELL AS "MULTIPLE CONDITIONS HAVE OCCURRED WITH YOUR VEHICLE." HYUNDAI SERVICE IS AWARE THAT OTHER VEHICLES HAVE HAD SIMILAR ISSUES, RESULTING IN CYLINDER HEAD BEING REPLACED. HYUNDAI SERVICE TEAM HAS EXHAUSTED EFFORTS TO FIX MY VEHICLE WITHOUT CHANGING THE ACTUAL CYLINDER HEAD, WHICH IN TURN, LEFT ME ON THE SIDE OF THE ROAD. BLUE-LINK REPRESENTATIVES WERE FRIENDLY, BUT FORGETFUL OF THE TASK AT HAND. THEY HAVE REPLACED MY FUEL INJECTORS TWICE AS WELL AS OXYGEN SENSOR TWICE, EACH TIME SAYING THE PROBLEM IS "FIXED." AFTER SECOND TIME IN THE SHOP, VEHICLE NEARLY DIED IN THE MIDDLE OF A MAJOR ROADWAY WITH ME AND WOULD NOT EXCEED 35-40MPH OR ACCELERATE SAFELY. THERE ARE MULTIPLE PEOPLE ON ONLINE FORUMS COMPLAINING OF THE SAME PROBLEM WITH THE SAME MISDIAGNOSING'S. (FAULTY FUEL INJECTORS AS WELL AS BAD OXYGEN SENSOR.) I JUST WANT TO DRIVE MY BRAND NEW, HYUNDAI IONIQ HYBRID, LIMITED... BUT I CANNOT DRIVE IT SAFELY OR DRIVE IT AT ALL WHEN IT IS IN THE SERVICE DEPARTMENTS HANDS. HAVE HAD THESE RECURRING ISSUES 11/6/2017 - TO PRESENT 12/01/17.
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