NHTSA Complaint #11052111 — 2005 MERCEDES BENZ E500

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11052111
Vehicle	2005 MERCEDES BENZ E500
Component	SUSPENSION
Date of Incident	November 17, 2017
Date Filed	December 3, 2017
Mileage	120,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

REAR END GOES DOWN WHEN THE CAR IN PARKED. "STOP" MESSAGE (RED) APPEARS ON DASHBOARD. DO NOT DRIVE CAR AND TAKE TO MECHANIC IMMEDIATELY. WHEN I START CAR AFTER 15 TO 20 MIN MESSAGE GOES AWAY AND CAR AGAIN COMES TO NORMAL POSITION. ITS HAPPENING ALMOST EVERYDAY FROM LAST FEW DAYS. IN FORUM I READ IT IS COMMON ISSUE WITH E SERIES OF 2003, 2004, 2005, 2006. MY CAR ONLY HAS 120K MILES. LEARNED THAT THERE IS LEAK IN AIR SPRINGS AND IT IS VERY EXPENSIVE TO REPAIR. I HAD SAME ISSUE 6 YEARS BACK ON FRONT PASSENGER SIDE WHEN I WAS DRIVING. FRONT PASSENGER SIDE SAT DOWN COMPLETELY AND RIM STARTED HITTING TIRE. I WAS DRIVING ON HIGHWAY AT 65K/HRS. I HAD TO CALL MERCEDES AND THEY ASKED ME NOT TO DRIVE AND THEY TOWED THE CAR TO DEALERSHIP. IT TOOK 2 DAYS TO GET CAR FIXED AND COST ME $2000.

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