NHTSA Complaint #11051773 — 2013 FORD ESCAPE

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE ATTEMPTING TO ACCELERATE FROM A TRAFFIC LIGHT, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE CONTACT STATED THAT THERE WAS AN ABNORMAL SMOKE ODOR COMING FROM THE VEHICLE. THE VEHICLE WAS TOWED TO PACKEY WEBB FORD (1815 W OGDEN AVENUE, DOWNERS GROVE, IL 60515, (866) 496-6602) WHERE IT WAS DIAGNOSED THAT THE ENGINE SEIZED DUE TO A DEFECTIVE WATER PUMP, WHICH CAUSED A MAJOR COOLANT LEAK. THE COOLANT LEAK CAUSED IRREPARABLE DAMAGE TO THE ENGINE. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE ENGINE WAS REPLACED, BUT THE FAILURE RECURRED EVERY TWO TO THREE MONTHS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,014.