NHTSA Complaint #11051698 — 2014 CADILLAC SRX

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11051698
Vehicle	2014 CADILLAC SRX
Component	UNKNOWN OR OTHER
Date of Incident	November 18, 2017
Date Filed	December 1, 2017
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

SHORTLY ARRIVING BEING MOVED TO TEXAS BY THE ARMY, I NOTICED A HAIRLINE CRACK IN THE TOP LEFT CORNER OF MY CUE NAVIGATION SYSTEM. AFTER A FEW DAYS THE CRACK SPREAD AND BEGAN AFFECTING THE TOUCH SCREEN. INITIALLY A SMALL SECTION AT THE BOTTOM OF THE SCREEN STOPPED RESPONDING TO TOUCH. THUS MAKING IT IMPOSSIBLE TO CHANGE RADIO STATIONS OR ENTER AN ADDRESS INTO THE NAVIGATION. APPROXIMATELY A WEEK LATER THE ENTIRE CUE SYSTEM STOPPED WORKING. FROM WHAT I HAVE SEEN ONLINE, THIS IS A COMMON ISSUE FOR THE CADILLAC CUE SYSTEM SHORTLY AFTER VEHICLES REACH 50K MILES.

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