NHTSA Complaint #11051551 — 2014 KIA SOUL

WE RECEIVED A RECALL LETTER. THE PINION IN THE STEERING IS FAULTY AND COULD COME LOOSE CAUSING AN ACCIDENT WHICH MAY RESULT IS SERIOUS INJURY OR DEATH. I BROUGHT IT IN IMMEDIATELY. THEY COULD NOT FIX IT. I ASKED THEM TO KEEP IT AS WE DO NOT FEEL SAFE DRIVING IT. WE ASKED FOR A REPLACEMENT CAR WHILE WE WAITED. THEY SAID NO. WE LEFT THE CAR ANYWAY AND I CALLED THE NUMBER ON THE RECALL NOTICE. IT SAID THEY WOULD REIMBURSE US FOR ANY INCONVENIENCE OR EXPENSES INCURRED. THE WOMAN SAID THEY WOULD NOT REIMBURSE ME UNTIL THE CAR WAS LOOKED AT. SHE ASKED ME TO CONTINUE DRIVING AROUND A VEHICLE WITH A KNOWN ISSUE RISKING MY FAMILY'S LIVES BECAUSE THEY WON'T GIVE ME A REPLACEMENT VEHICLE. AS MONEY IS VERY TIGHT WE ARE MAKING DUE BUT IT HAS BEEN A SEVERE INCONVENIENCE TO SAY THE LEAST. THIS PROBLEM HAS NOTHING TO DO WITH US AND LEAVING THE CAR WITH THEM IS A SAFETY ISSUE. NOT WORK I WANTED DONE OR UPGRADES I CHOSE TO WAIT FOR. IT IS THEIR MISTAKE AND I DON'T BELIEVE A CUSTOMER SHOULD BE FORCED TO PAY FOR IT. I WOULD LIKE COMPANIES WITH RECALLS TO BE HELD RESPONSIBLE AND SERVICE PEOPLE FAIRLY. I'M GREAT FULL THAT WE HAVE NOT BEEN INJURED DUE TO THIS ISSUE AND TO DRIVE KNOWING IT IS THERE IS FOOLISH. THE COMPANIES RESPONSE ASKING ME TO DRIVE AROUND IN A POTENTIALLY HAZARDOUS VEHICLE IS ABSURD.