NHTSA Complaint #11051091 — 2003 PONTIAC VIBE AIR BAGS

Complaint Details

ODI Number	11051091
Vehicle	2003 PONTIAC VIBE
Component	AIR BAGS
Date of Incident	November 28, 2017
Date Filed	November 28, 2017
Mileage	161,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

TAKATA RECALL; I RECEIVED A RECALL NOTIFICATION DIRECTING ME TO GO TO KOOL CHEVROLET FOR REPAIRS. PARTS WERE ORDERED AND A SERVICE PERSON CALLED AND AN APPOINTMENT WAS MADE. THE SERVICE MANAGER JASON IMMEDIATELY CALLED ME TO SAY THEY WOULD NOT HONOR THE APPOINTMENT AND WORK ON MY CAR BECAUSE OF AN INCIDENT AT KOOL TOYOTA NEXT DOOR RELATING TO INCOMPETENT WORK PERFORMED ON MY 2012 TOYOTA RAV4 TWO YEARS AGO. ARE TOYOTA AND GM NOW ONE AND THE SAME? WHY SOLICIT MY BUSINESS AND THEN REFUSE TO DO IT AFTER ALL ARRANGEMENTS HAVE BEEN MADE? CAN A GM DEALER "BLACKBALL" A CONSUMER TRYING TO COMPLETE A LIFE THREATENING RECALL REPAIR? I WILL CONTEST IN ADVANCE ANY EXCUSE THAT KOOL CHEVROLET COMES UP WITH THAT THEY SAY JUSTIFIES THEIR INACTION TO PERFORM THIS LIFE THREATENING RECALL REPAIR.

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