NHTSA Complaint #11048763 — 2002 DODGE GRAND CARAVAN

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11048763
Vehicle	2002 DODGE GRAND CARAVAN
Component	UNKNOWN OR OTHER
Date of Incident	November 26, 2017
Date Filed	November 27, 2017
Mileage	170,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TL* THE CONTACT OWNS A 2002 DODGE GRAND CARAVAN. WHILE DRIVING IN RAIN OR SNOW BETWEEN APPROXIMATELY 20 TO 70 MILES PER HOUR, THE SERPENTINE BELT SLIPPED OFF THE PULLEY AND THE POWER STEERING ABILITY WAS REDUCED. ALSO, THE BATTERY INDICATOR ILLUMINATED AFTER THE FAILURE. THE VEHICLE WAS TOWED TO AN INDEPENDENT DEALER WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS CAUSED BY THE DESIGN OF THE VEHICLE, AND THERE WAS NO REMEDY. THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.

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