NHTSA Complaint #11048749 — 2009 NISSAN VERSA

WE TOOK OUR NISSAN VERSA INTO TYNAN'S NISSAN (780 S HAVANA ST, AURORA, CO 80012) FOR THE RECALL ON THE COIL SPRINGS. AFTER THEY REPLACED THE COIL SPRINGS ON OUR LOW MILEAGE NISSAN VERSA, THE BALL JOINT ON THE PASSENGER SIDE FAILED WITHIN 10 MILES OF THEM REPLACING THE COIL SPRINGS FOR THE RECALL. WHEN THIS HAPPENED IT PUT MY AMANDA AND OUR CHILD IN DANGER. LUCKILY THEY ARE SAFE AND UNHARMED. JASON AT TYNAN'S NISSAN SERVICE DEPARTMENT INITIALLY APOLOGIZED AND SAID THEY WOULD TAKE CARE OF EVERYTHING AND GAVE US A LOANER VEHICLE, NOW 3 DAYS LATER THEY ARE TRYING CHANGING THEIR STORY AND TRYING TO MAKE US PAY FOR THE DAMAGE THEY CAUSED DURING THE RECALL REPAIR. THERE IS NO WAY THAT A PASSENGER SIDE BALL JOINT WOULD COINCIDENTALLY BREAK ON A LOW MILEAGE CAR IMMEDIATELY AFTER COIL SPRING REPLACEMENT UNLESS THEY DID SOMETHING WRONG TO THE VEHICLE TO CAUSE IT. TYNAN'S NISSAN IS EITHER NOT DOING THE RECALL REPAIRS PROPERLY, OR THEY PURPOSELY DAMAGED OUR CAR FOR THE PURPOSE OF TAKING OUR MONEY. EITHER WAY WE FEEL THEY SHOULD NO LONGER BE ALLOWED TO DO RECALL REPAIRS IF THEY CANNOT DO THEM WITHOUT CAUSING DAMAGES.