NHTSA Complaint #11048223 — 2016 FORD EDGE

FIRST MALFUNCTION EXPERIENCE (NOVEMBER 2, 2017): I WAS DRIVING ON LOCAL STREETS AT AROUND 40 MPH IN STEADY BUT LIGHT RAIN. WHILE USING THE WINDSHIELD WIPERS IN MANUAL MODE (PUSHING DOWN ON THE MULTI-FUNCTION STALK), THE WIPERS STOPPED WORKING. I TRIED SEVERAL TIMES WITHOUT ANY SUCCESS, SO I TRIED PUSHING THE STALK UP TO USE THE WIPERS ON INTERMITTENT OR FASTER SPEEDS. THAT DID NOT WORK EITHER. I PULLED OFF TO THE SIDE OF THE ROAD AT MY EARLIEST POSSIBILITY, TURNED THE CAR OFF AND TURNED IT BACK ON AND THE WIPERS STARTED WORKING PROPERLY. SECOND MALFUNCTION EXPERIENCE (NOVEMBER 13, 2017): LESS THAN ONE WEEK WE HAD THE SAME ISSUE WITH THE WINDSHIELD WIPERS. TRAVELING ON THE HIGHWAY AT AROUND 60 MPH IN LIGHT RAIN. WE WERE USING THE WIPERS IN MANUAL MODE WHEN THEY STOPPED RESPONDING. THE WIPERS STOPPED RESPONDING TO MANUAL ACTIVATION OR INTERMITTENT OR FASTER SPEED MODES. THE RAIN DID NOT PREVENT US FROM CONTINUING TO DRIVE AND IT WAS ABOUT FOUR MINUTES BEFORE WE TRIED THEM AGAIN IN HIGH SPEED MODE AND THEY RESPONDED. DURING THE TIME WE WERE EXPERIENCING THE PROBLEM WITH THE FRONT WIPERS, THE REAR WIPER FUNCTIONED PROPERLY.