NHTSA Complaint #11048131 — 2013 HYUNDAI SONATA HYBRID

WE BOUGHT THIS CAR USED FROM THE DEALER EARLY ON WE HAD HYBRID WARNING SYSTEM ISSUES WE HAVE BEEN STUCK ON THE SIDE OF THE ROAD SEVERAL TIMES HAVING TO HAVE THE CAR TOWED TO THE DEALER RECHARGED AND SERVICE EACH TIME WE WERE TOLD THEY DON'T FIND ANYTHING WRONG THE DEALER CHARGES THE BATTERY AND GIVES THE CAR BACK. NOW 3 YEARS LATER WE GOT THE OIL CHANGED AS NORMAL, IT'S THANKSGIVING WEEK AND WE ARE HEADED TO VACATION 3 HOURS FROM HOME WE AR E AN HOUR AWAY FROM DESTINATION AND THE CAR LOSES POWER GOING UP HILL THE OIL PAN LIGHT COMES ON, WE PULL OVER IN THE MIDDLE OF THE MOUNTAINS AND SIT ON THE SIDE OF THE ROAD WAITING FOR THE TOW TRUCK TO FIND US. WE TOW THE CAR TO THE DEALER HOPING SOMETHING WASN'T DONE RIGHT WITH THE OIL CHANGED HOWEVER DEALER SAYS THE ENGINE SEIZED AND THE CAR IS OUTSIDE OF WARRANTY AND EXTENDED WARRANTY SO WE WILL NEED TO PAY $6600 TO REPLACE WITH USED ENGINE. THIS CAR IS 4 YEARS OLD WE REGULARLY HAD THE OIL CHANGED. WE ARE NOT GIVEN ANY REASON FOR THE SEIZED ENGINE. PLEASE LOOK INTO THIS. THIS CAR HAS BEEN NOTHING BUT PROBLEMS SINCE THE DAY WE GOT IT AND THE DEALER HAS NEVER PROVIDED MUCH HELP AS WERE ASKED TO TAKE PICTURES WHICH WE DID BUT STILL NOTHING.