NHTSA Complaint #11047858 — 2007 TOYOTA CAMRY

DEAR SIR/ MADAM, I HAVE HAD MY CAR TOYOTA CAMRY SINCE 2009(IT IS A 2007 MODEL). IN THE JULY OF 2017 MY CAR STARTED USING MORE OIL THAN USUAL WITH FREQUENT TOP -OFFS. I HAD THE CAR CHECKED AT TOYOTA DEALERSHIP (DUBLIN TOYOTA IN DUBLIN, CALIFORNIA IN JULY 2017) AND THEY INFORMED ME THAT MY CAR 'S ENGINE COULD BE DEFECTIVE SINCE A TOYOTA BULLETIN FOR DEFECTIVE ENGINE REPAIR HAD BEEN RELEASED FOR THAT MODEL. I HAD TAKEN MY CAR TO TOYOTA DEALERSHIPS (GLADSTONE TOYOTA IN PORTLAND, OREGON) SEVERAL TIMES BEFORE THAT FOR OTHER RECALL NOTICES SUCH AS THE ACCELERATOR GETTING STUCK ETC. BUT NO ONE HAD INFORMED ME OF THIS BULLETIN OR DEFECT. I'VE ALSO RECEIVED RECALL NOTICES FROM TOYOTA FOR OTHER REPAIRS FOR WHICH I PROMPTLY TOOK MY CAR TO THEIR DEALERSHIPS. BUT I HAVE NOT RECEIVED THE EXTENDED WARRANTY POLICY BULLETIN FOR THIS PROBLEM VIA MAIL OR EMAIL TO THIS DATE. DUBLIN TOYOTA EMPLOYEES SUGGESTED I CALL THE COMPANY TO RESOLVE THIS PROBLEM OTHERWISE I WOULD HAVE TO PAY THOUSANDS OF DOLLARS OUT OF POCKET IF I CHOSE TO GET IT REPAIRED. I CALLED TOYOTA AND SPOKE TO A MANAGER BUT THEY REFUSED TO HELP OR REPAIR THE ENGINE STATING THAT MY CAR WAS A FEW HUNDRED MILES OUT OF WARRANTY PER THE TECHNICAL SERVICE BULLETIN. NOW, MY CAR CONSUMES OIL VERY QUICKLY AND I MUST AND HAVE TO TOP IT OFF EVERY 12-15 DAYS. IT HAS A MILEAGE OF AROUND 164000 AT PRESENT. REGARDLESS, MY POINT IS: 1) I WAS NEVER INFORMED OF THIS DEFECT BY THE COMPANY(TOYOTA) 2) THIS IS A MANUFACTURING DEFECT AND THIS SHOULD NOT HAVE A MILEAGE LIMIT ON IT. I NEED THIS CAR FOR COMMUTING TO WORK AND I HAVE ALREADY BEEN AFFECTED BY THE WILDFIRES IN SANTA ROSA, CALIFORNIA. I WOULD APPRECIATE YOUR ATTENTION TO THIS MATTER OR CAN YOU CONNECT ME TO THE RIGHT ORGANIZATION /AGENCY/ PERSON WHO COULD HELP ME WITH THIS ISSUE?