NHTSA Complaint #11047801 — 2012 DODGE GRAND CARAVAN

TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD A KNOCKING NOISE COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS METALLIC DEBRIS IN THE ENGINE. THE VEHICLE WAS TAKEN TO MOTOR VILLAGE LA CHRYSLER JEEP DODGE RAM (2025 S FIGUEROA ST, LOS ANGELES, CA 90007) WHO STATED THAT THEY COULD DO THEIR OWN DIAGNOSTIC TEST AND REPAIR THE VEHICLE. THE REPAIR WOULD BE AT THE CONTACT'S EXPENSE BECAUSE THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V487000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT WHILE THE PARTS WERE SIMILAR, THE VIN WAS NOT INCLUDED IN THE RECALL AND ADVISED THE CONTACT TO RETURN TO THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 110,641.