NHTSA Complaint #11047353 — 2003 FORD ESCAPE UNKNOWN OR OTHER

Complaint Details

ODI Number	11047353
Vehicle	2003 FORD ESCAPE
Component	UNKNOWN OR OTHER
Date of Incident	October 31, 2017
Date Filed	November 19, 2017
Mileage	90,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

ON OCTOBER 31ST I TOOK MY CAR IN TO FORD DELACY TO BE LOOKED AT FOR THE FRONT SUBFRAME CROSSBRACE RECALL. WHEN I BROUGHT MY CAR IN, THE FRONT TIRES WERE TILTED IN A DECENT AMOUNT AND MY STEERING WHEEL WAS TURNED COMPLETELY. I BROUGHT MY CAR IN, THEY AGREED IT WAS NOT DRIVEABLE AND THAT THEY HAD TO TAKE PICTURES AND SEND THEM TO FORD AND GET THE OKAY ON WHAT TO DO AND IF I CAN GET THE RECALL. AFTER WAITING 10 DAYS, THEY FINALLY 'FIXED' IT BY JUST PUTTING A METAL CROSSBRACE ON TOP OF THE ALREADY ROTTED OUT SUBFRAME. AFTER LESS THAN A MONTH, MY SUBFRAME IS NOW POPPED OUT AGAIN AND MY WHEEL TURNED ALL THE WAY TO THE RIGHT AND TIRES TILTED AGAIN. I AM NOW WITHOUT A CAR AGAIN. I WILL UPLOAD PICTURES OF THE METAL PIECE THAT SUPPOSEDLY 'FIXED' MY CAR.

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