NHTSA Complaint #11047216 — 2015 SHASTA AIRFLYTE

THE FRAME AND WELDING ON MY TRAILER IS FAULTY. THE TONGUE AND FRAME ASSEMBLY HAS SEPARATED, CAUSING THE BODY TO FAIL. IT CAUSED THE FRONT BODY/WALL TO SEPARATE FROM THE BENCH SEATS BY OVER AN INCH WITH EXPOSED SCREWS AND STAPLES. THE SKIN ON THE OUTSIDE IS BUCKLING ON THE FRONT, RUBBING ON THE PROPANE BOTTLE AREA, AND HAS A CLEAR FOLD AT THE BOTTOM NEAR WHERE THE FRAME GOES UNDER THE SKIN. IN ONE SIDE WHERE THE SKIN HAS BUCKLED, IT IS BENT SO MUCH THE SKIN HAS FOLDED AND HAS A STRESS FRACTURE. THE SIDE SKINS ARE ALSO STARTING TO BUCKLE A BIT SINCE THE FRONT IS DIPPING SO BAD AND DUE TO THIS, THE MAIN DOOR IS STARTING TO STICK AND GIVE US TROUBLE OPENING AND EGRESSING. I CONTACTED THE MANUFACTURER ON OCTOBER 6, 2017. I HAVEN'T HEARD FROM SHASTA SINCE OCTOBER 23, 2017, WHEN THEY GLOSSED OVER THIS PROBLEM, TELLING ME "WE NEED TO GET SOME BACKER INSTALLED INTO THE FRONT WALL. THIS IS A PRETTY SIMPLE TASK. I WILL TRY TO LOCATE A DEALER NEAR YOU, TO DO THIS. PLEASE SEND ME YOUR CURRENT ADDRESS." I SENT MY ADDRESS TWO DAYS LATER AND NEVER HEARD BACK.