NHTSA Complaint #11047154 — 2009 TOYOTA COROLLA

TAKATA RECALL - I RECEIVED THE RECALL NOTICE FROM TOYOTA AND I MADE AN APPOINTMENT WITH FORT BEND TOYOTA TO DO THE SAFETY RECALL. HOWEVER, WHEN I ARRIVED AT THE DEALERSHIP THIS MORNING, THE DEALERSHIP REFUSED TO PERFORM THE RECALL CLAIMING THAT THEY DON'T DO RECALL ON SATURDAYS (EVEN I HAD AN APPOINTMENT). WHEN I CONFRONTED THE ASSISTANT SERVICE MANAGER, OMAR ADAM, WITH THE FACT THAT I RECEIVED THE SAFETY RECALL NOTICE AND I HAD AN APPOINTMENT, HE THEN TRIED TO GIVE OUT EXCUSES SUCH AS THEY DON'T CURRENTLY HAVE PARTS AND IT'S THE FAULT OF THEIR CALL CENTER (WHO MESSED UP THE APPOINTMENTS). I AM DEEPLY CONCERN AS IT'S AN IMPORTANT SAFETY RECALL INVOLVING LIVES OF MYSELF AND MY LOVE ONES, BUT TOYOTA SHOWS NO CONCERN OF OUR SAFETY AT ALL. AS OF NOW, THEY STILL CLAIM THAT THEY ARE OUT OF THE PARTS AND DO NOT HAVE A DATE FOR ME TO DO THE SAFETY RECALL.