NHTSA Complaint #11046552 — 2003 TOYOTA SEQUOIA
SEATS issue reported to NHTSA
Complaint Details
| ODI Number | 11046552 |
| Vehicle | 2003 TOYOTA SEQUOIA |
| Component | SEATS |
| Date of Incident | |
| Date Filed | |
| Mileage | 223,601 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | SC |
Consumer Description
3/22/17, DRIVING OM I 85 HIGHWAY FROM GREENVILLE, S.C. TO GA.. SMELLED SOMETHING BURNING, TURNED OFF MY AIR AND RADIO. SEAT BEGAN TO HEAT UP. 45 MINUTES TO GO. PARKED DID NOT GET BACK INTO THE CAR UNTIL 4/3/2007. NOTICED SIDE OF SEAT COVERED IN SMOKE AND SEAT ADJUSTERS MELTED AND BLACKENED. UNABLE TO ADJUST SEATS. TOOK CAR BACK TO GREENVILLE TO DEALER WEEK OF APRIL 10TH. TOLD I HAD TO REPORT THIS TO CORPORATE. I CALLED CORPORATE AND THEY ASKED ME TO SEND PICTURES, I DID, CORPORATE SENT INSPECTOR OUT ON MAY 15TH, 2017. PROMISED A RESPONSE IN 30 DAYS. THIS IS MY ONLY VEHICLE, I WAS FEARFUL, BUT I CONTINUED TO DRIVE IT. I WAITED ON A RESPONSE, AND MADE SEVERAL PHONE CALLS, AND WAS TOLD PICTURES WERE SENT TO CHINA, AND IT WOULD TAKE MORE TIME. I CONTINUED TO CALL CORPORATE AND IN AUGUST I FINALLY RECEIVED INFORMATION TELLING ME THAT I HAD CAUSED THE PROBLEM AND TOYOTA WOULD NOT FIX MY CAR. I HAVE HAD THE SUV SERVICED AS DIRECTED BY THE MANUEL BY A TOYOTA DEALER SINCE I PURCHASED IT IN 2003. I DID NOTHING TO CAUSE THIS MALFUNCTION IN MY POWER POSITION CONTROL SYSTEM. I INFORMED CORPORATE SEVERAL TIMES THAT THIS WAS AGGRAVATING MY ALREADY INJURED BACK BECAUSE I COULD NOT ADJUST MY SEAT. I AM NOW SCHEDULED FOR BACK SURGERY NEXT MONTH. THIS MALFUNCTION COULD HAPPEN TO SOMEONE ELSE AND I AM FEARFUL OF MY WHAT COULD HAVE HAPPENED TO ME AND WHAT COULD HAPPEN TO SOMEONE ELSE. I HAD ABOUT 223601 MILES ON THE CAR AT THE TIME OF THE INCIDENT. PLEASE INVESTIGATE.
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