NHTSA Complaint #11046529 — 2012 BUICK ENCLAVE

FREQUENT MESSAGE APPEARING IN THE MESSAGE CENTER WHICH INDICATES "SERVICE AIR BAGS'. THE AIRBAG SYMBOL IS ALSO LIT AT THE SAME TIME. THE MESSAGE APPEARS AT DIFFERENT TIMES AND WILL REMAIN LIT FOR ABOUT 8 SECONDS. IT HAPPENS WHILE THE VEHICLE IS IN MOTION OR WHEN STOPPED, HOWEVER NOT AT ANY SPECIFIC TIME. THIS VEHICLE WAS PURCHASED NEW FROM THE BUICK DEALER IN EL PASO, TEXAS AND HAS NEVER BEEN IN ANY TYPE OF COLLISION. AN INTERNET CHECK ON THIS TYPE OF COMPLAINT SHOWS THAT MY VEHICLE YEAR IS PART OF ONGOING PROBLEMS WITH THAT SAME MESSAGE BEING DISPLAYED, HOWEVER MY DEALER INDICATES THAT MY VIN IS NOT PART OF THE RECALL TO HAVE THAT REPAIRED BY BUICK. IN MY OPINION, THIS IS A SAFETY ISSUE AND SHOULD BE COVERED BY BUICK. MY VEHICLE HAS 78,000 MILES ON THE ODOMETER AND HAS BEEN MAINTAINED BY THE DEALER SINCE IT WENT INTO SERVICE. THIS COMPLAINT IS A MANUFACTURER DEFECT WHICH SHOULD BE CORRECTED BY BUICK. THIS COMPLAINT WAS FIRST NOTICED AROUND 11-2016 HOWEVER IT WAS DIFFICULT TO CATCH IT WHEN THE MESSAGE WOULD BE DISPLAYED. IT TOOK MONTHS TO NOTICE IT AS IT IS SHOWN IN THE INCLUDED IMAGE SINCE THE VEHICLE WOULD BE IN MOTION AT THE TIME. I FINALLY WAS ABLE TO GET MY WIFE TO SNAP A PHOTO OF THE MESSAGE BEFORE IT DISAPPEARED FROM THE DASH BOARD.