NHTSA Complaint #11046137 — 2011 FORD FUSION

ON 10/7/17 DRIVING ON MAIN ROA DOING ABOUT 45MPH AND THE POWER STEERING WARNING LIGHT CAME ON AND THE ACTION CONTROL LIGHT. ONCE TURNED OFF THE STEERING WAS VERY HARD TO TURN. I CALLED TO HAVE RECALL FIXED ON 10/11/17. ON 10/14/17 POWER STEERING WENT OUT AGAIN. BROUGHT BACK TO DEALER ON 10/16/17 AND THEY STATED THE COMPUTER NEEDED TO BE RESET AND NOW WORKING FINE. I PICKED UP CAR AND DROVE ABOUT 1/2 MILE AND IT WENT OUT AGAIN. LEFT AT DEALER AS I WAS GOING ON VACATION. CALLED ON 10/6 OR 10/27 AND TOLD ALL FIXED AND WILL BE READY WHEN I GET HOME. 10/30/17 WENT TO PICK UP CAR AND TOLD THE ISSUE HAPPENED AGAIN WHILE ONE OF THE MECHANICS WAS DRIVING IT. ON 11/2/17 I WAS TOLD THAT THE LEFT AND RIGHT LOWER CONTROL ARMS NEEDED TO BE REPLACED.PICKED UP CAR ON 11/3/17 AT COST OF $830. ON 11/6/17 DRIVING FROM STORE POWER STEERING WENT OUT AGAIN. BROUGHT CAR BACK TO DEALER ON 11/7/17. CAR WAS BROUGHT INTO THE BAY TO BE LOOKED AT ON 11/9/17 AFTER I CALLED FOR UPDATE. CALLED AGAIN ON 11/14/17 BUT HAVE NOT HEARD BACK YET. I HAVE THE DOCUMENTATION ON ALL THE WORK FROM THE DEALER IN THE CAR.