NHTSA Complaint #11045791 — 2013 GMC YUKON

I HAD MY GRANDCHILD STRAPPED IN HER CAR SEAT IN THE BACK SEAT OF MY YUKON. HOWEVER, AS WE MADE A STOP FOR ME TO REMOVE HER FROM THE CAR, I PULLED THE OUTSIDE DOOR HANDLE AND THE ENTIRE HANDLE CAME OFF FOR NO APPARENT REASON. THIS WAS ALARMING TO ME BECAUSE, WHAT IF THIS HAD BEEN AN EMERGENCY SITUATION AND I HAD TO IMMEDIATELY RESCUE HER FROM THE VEHICLE. WHEN I WENT TO THE DEALERSHIP THE SERVICE PERSON INFORMED ME THIS HAPPENS A LOT WHERE THE DOOR HANDLE BREAKS, AND IT APPEARS THEY WERE 'POSSIBLY ENGINEERED INAPPROPRIATELY'. THEY ASSURED ME THEY COULD FIX IT BUT IN ORDER TO DO SO, I MUST PAY THE DEDUCTIBLE. I REFUSED TO PAY ANY FEES SINCE THIS IS SOMETHING THAT HAPPENS WITH THESE VEHICLE FREQUENTLY AND REFUSED TO LET THEM FIX IT. I CALLED GMC AND THEY HAVE YET TO PROVIDE A RESOLUTION, WITH THE EXCEPTION OF SAYING I MUST PAY THE DEDUCTIBLE. MY HUSBAND ALSO HAS A YUKON 2004 AND ONE OF HIS DOOR HANDLES IS ALSO BROKEN. WE NEVER USE THE BACK PASSENGER DOORS, UNLESS THERE ARE SPECIAL CIRCUMSTANCES LIKE WITH MY GRANDCHILD. MY CONCERN IS WHY SHOULD THE CONSUMERS HAVE TO PAY THE COST FOR A FAULTY DOOR HANDLE BEING ENGINEERED INAPPROPRIATELY. I PRAY THAT SOMEONE DOES NOT GET TRAPPED INSIDE DURING A VEHICULAR ACCIDENT OR FIRE, BECAUSE THE DOOR HANDLES ARE NOT GUARANTEED TO OPEN AND WILL BREAK EASILY. I NEED TO KNOW IF IT IS ANYWAY GMC AND THEIR ENGINEERS CAN BE MADE TO DO THE NECESSARY REPAIRS AT NO CHARGE TO THE CONSUMERS AND CORRECT THEIR MISTAKE.