NHTSA Complaint #11045344 — 2012 CHRYSLER 200

MY STEPDAUGHTER'S CAR (2012 CHRYSLER 200), APPARENTLY HAS A BAD TIPM. TOOK IT TO CHECKER WHO DIAGNOSED THE "CHECK ENGINE" LIGHT WHICH HAD COME ON AND TOLD US IT WAS MOST LIKELY THE TIPM. WE THEN TOOK IT TO THE LOCAL CHRYSLER DEALER (EARNHARDT, CHRYSLER, JEEP, DODGE, RAM IN GILBERT, AZ) FOR AN N38 RECALL ISSUE (ACTIVE HEAD RESTRAINT/AIR BAG) THEY TOLD US THEY WOULD RESET THE TIPM MODULE AND WE WERE HOPING TO HAVE THE ISSUE RESOLVED. IT SHOULD BE NOTED THAT BEFORE WE TOOK IT FOR THE RECALL ISSUE, THE CAR HAD SEEMED TO BE WORKING FINE AND MYSTERIOUSLY THE CHECK ENGINE LIGHT HAD TURNED OFF. WELL, LO AND BEHOLD AFTER THEY REPROGRAMMED THE TIPM AND DID THE AIR BAG RECALL WE PICKED UP THE CAR AND MY WIFE IMMEDIATELY NOTICED THAT THE CHECK ENGINE LIGHT HAD REAPPEARED AND THE CAR WAS ONCE AGAIN DRIVING LIKE [XXX]! I CAME HOME AND STARTED DOING RESEARCH AND FOUND THIS WEBPAGE THAT TOLD ME TO FILE COMPLAINTS, HOWEVER, I ALSO NOTICED THAT THERE WAS APPARENTLY A SOFTWARE PATCH THAT CHRYSLER CAME OUT WITH AS A RESULT OF THIS PROBLEM. I CALLED CHRYSLER @ 800-992-1997 THINKING I MIGHT GET SOMEONE WHO COULD GIVE ME MORE INFORMATION BUT OF COURSE THIS HAPLESS CHARACTER DIDN'T KNOW WHAT THE HELL I WAS TALKING ABOUT IN REFERENCE TO A "SOFTWARE PATCH" HE DID CALL THE DEALERSHIP WE WERE JUST AT FOR THE RECALL, BUT OF COURSE, GOT NOTHING BUT AN ANSWERING MACHINE. HE TOLD ME HE LEFT A MESSAGE AND THEY WOULD CALL BACK MONDAY TO TALK ABOUT OUR CONCERNS. I'M NOT HOLDING MY BREATH WAITING FOR THE CALL. WHAT BOTHERS ME MOST, AND IS EXTREMELY FRUSTRATING IS THE FACT THAT THOUSANDS OF PEOPLE HAVE CONTACTED CHRYSLER AND OTHER SOURCES AND HAVE GOTTEN NOWHERE. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).