NHTSA Complaint #11045068 — 2011 DODGE CHARGER

WHILE DRIVING ON A LOCAL FREEWAY ON SATURDAY, SEPTEMBER 2, 2017, THE BATTERY SYMBOL ON THE DASHBOARD OF MY 2011 DODGE CHARGER R/T LIT UP. UPON ARRIVING HOME THERE WAS A VERY STRONG BURNING SMELL COMING FROM THE ENGINE. THAT VERY SAME DAY THERE WAS A SAFETY RECALL NOTICE, REFERENCE NUMBER: 32343087, IN MY MAIL FROM FIAT CHRYSLER AUTOMOBILES (FCA), PO BOX 218008, AUBURN HILLS MI 48321-8008 STATING THAT THE ALTERNATOR WAS DEFECTIVE AND TO NOT DRIVE THE CAR UNTIL THE PROBLEM WAS FIXED AS THE CAR MIGHT CATCH ON FIRE. THE NOTICE FURTHER STATED THAT A REPLACEMENT ALTERNATOR WAS NOT AVAILABLE AND THERE WAS NO KNOWN DATE WHEN ONE WOULD BE AVAILABLE. ON OCTOBER 20, 2017, ALMOST 2 MONTHS AND NOT HEARING FROM DODGE, I HAD DIMANO MIKE'S AUTOMOTIVE, 1640 S. SANTA FE ST., UNIT A, SANTA ANA, CA 92705 REPLACE MY ALTERNATOR AT A COST OF $903.19. ON OCTOBER 24, 2017 I MAILED TO FCA CUSTOMER ASSISTANCE THE INVOICE AND CREDIT CARD RECEIPT FOR THIS REPAIR. IT WAS DELIVERED ON OCTOBER 30, 2017. AS OF THIS DATE, NOVEMBER 10, 2017, I HAVE NOT BEEN REIMBURSED FOR THIS REPAIR.