NHTSA Complaint #11044208 — 2013 VOLKSWAGEN JETTA

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11044208
Vehicle	2013 VOLKSWAGEN JETTA
Component	STEERING
Date of Incident	November 7, 2017
Date Filed	November 7, 2017
Mileage	65,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

KEY GETS STUCK IN THE IGNITION WITH CAR STILL ON AND IN PARK. CANNOT GET CAR TURNED OFF OR KEY OUT. VOLKSWAGEN KNOWS OF THE ISSUE BUT REFUSES TO RECALL PART. CAR NEEDS NEW IGNITION CYLINDER. AUTO TECHNICIAN AT DEALERSHIP KNEW EXACTLY HOW TO GET THE KEY OUT, WHICH MEANS THAT THIS IS A KNOWN ISSUE. SO MUCH SO, THAT THE FRONT DESK PERSON KNEW EXACTLY HOW HE DID IT AND ASKED ABOUT IT.

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