NHTSA Complaint #11043805 — 2004 HONDA CR-V

WE WERE LEAVING A PARKING LOT WHEN WE HAD TO PULL OVER AND GET OUT OF THE CAR. A VERY STRONG ELECTRIC SMELL AND SMOKE WAS COMING FROM DRIVERS SIDE WINDOW AREA. WE WERE ALL OUTSIDE THE CAR ON A VERY BUSY CITY STREET BECAUSE OF THIS INCIDENT. AFTER A WHILE THE SMOKE CLEARED AND I WENT BACK INTO THE VEHICLE TO SEE IF IT WOULD FUNCTION. THE REAR WINDOWS WERE NO LONGER FUNCTIONING. HAD A FRIEND TAKE THE FAMILY HOME AND DROVE THE CAR MYSELF HOME AND PARKED IT AWAY FROM THE HOUSE. LOOKED IT UP ON THE INTERNET AND FOUND THAT A RECALL FOR THE DRIVERS SIDE POWER WINDOW SWITCH ( 12V486000 10/05/2012 2002 TO 2005 CRV )WAS MADE INCLUDING 2004 CRV MODELS FOR THIS VERY ISSUE. CONTACTED HONDA SUPPORT TO FIND OUT WHY WE WERE NOT NOTIFIED. ACCORDING TO HONDA SUPPORT, OUR MODEL IS NOT COVERED BECAUSE WE HAVE A DIFFERENT VIN THAN THE SAME YEAR MODELS THAT WERE RECALLED FOR THE VERY SAME ISSUE. THIS IS A SERIOUS DRIVING AND FIRE HAZZARD!. I AM VERY DISSAPOINTED THIS IS NOT SOMETHING THEY TAKE SERIOUS. WE ARE ORIGINAL OWNERS AND HAVE NEVER RECEIVED NOTICE OF THIS ISSUE. THEY SAY IT IS MY EXPENSE BECAUSE MY VIN IS NOT ONE INCLUDED IN THE RECALL FOR THIS VERY SAME ISSUE OF THE VERY SAME YEAR AND MODEL. HAD TO PAY THOUSANDS FOR OUR AIR CONDITIONER TO BE COMPLETELY REPLACED SHORTLY AFTER WE BOUGHT THE CAR BECAUSE OF A LATER RECALLED ISSUE WITH IT THAT ALSO WAS NOT COVERED AT THE TIME. USED TO BE HONDA BELIEVERS, BUT THIS KIND OF TREATMENT IS NOT SITTING WELL.