NHTSA Complaint #11043680 — 2001 FORD WINDSTAR

TL* THE CONTACT OWNS A 2001 FORD WINDSTAR. THE CONTACT RECEIVED NOTIFICATION OF AN UNKNOWN RECALL REGARDING THE REAR AXLE. THE CONTACT TOOK THE VEHICLE TO BLACKWELL FORD INC (41001 PLYMOUTH RD, PLYMOUTH, MI 48170; 734-453-1100) WHERE IT WAS DETERMINED THAT A REPAIR WAS NOT NEEDED. THE RECALL WAS DEEMED COMPLETED. APPROXIMATELY TWO YEARS AFTER THE RECALL, THE VEHICLE UNDERWENT ROUTINE INSPECTION AND IT WAS DIAGNOSED THAT THE REAR AXLE FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO INFORMED THE CONTACT THAT, DUE TO THE VEHICLE PASSING INSPECTION FOR THE RECALL, THEY WERE UNABLE TO PROVIDE THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 113,628.