NHTSA Complaint #11043369 — 2007 NISSAN VERSA

DEAR SIR, NISSAN CORPORATE HAS BEEN VERY RUDE AND PURPOSELY MIS-REPRESENTING INFORMATION WITH REGARDS TO PUTTING US IN AN ALTERNATIVE VEHICLE SINCE THE RECALL. THE ARE ALSO REFUSING TO HONOR A DRIVER SIDE SEAT BELT WARRANTY, THE SEAT BELT BEING STUCK IN IT'S BUCKLE. ON 11/1/2017 WE WERE ADVISED TO NOT DRIVE OUR VERSA ANY MORE IN A PHONE CALL FROM NISSAN. THE LOCAL DEALER THEN TOLD US TO CALL BACK AGAIN THE FOLLOWING DAY, AS THE PERSON WHO IS SUPPOSED TO GIVE US PAPERWORK IS ON LEAVE. WE INSISTED AND THEN A SERVICE TECHNICIAN TOLD US TO CALL ENTERPRISE AND RESERVE A CAR. ENTERPRISE SENT US BACK TO NISSAN DEALER FOR A PURCHASE ORDER. FINALLY WITH RUN AROUND, ANOTHER SERVICE TECH GAVE US THE PAPWERWORK FOR THE LOANER CAR. WE CALLED ENTERPRISE AGAIN TO BOOK THE CAR AND GOT THEIR AT THE 5:00 PM, WHEN THE CAR WAS RESERVED. IT TOOK 90 MINUTES FOR ENTERPRISE TO GET THE CAR AFTER WHICH SERVICE MANAGER RENEETA REFUESED TO GIVE US A CAR UNTIL WE PAID A DEPOSIT. SHE PERSISTED AND SUGGESTED THAT IF WE DID NOT BUY INSURANCE, THE SMALLEST DENT ON THE CAR WILL COME OFF OUR PERSONAL INSURANCE DEDUCTIBLE, EVEN IF NOT OUR FAULT. I AM AT LOSS ON WHY WE SHOULD BE PAYING SUCH DEPOSITS OR BE HARRASSED BE THE NISSAN DEALER AND RENTAL CAR FOR A RECALL AND WHY IS NISSAN OFFERRING CUSTOMERS A LOANER AND THEN HARRESS THEM SO THAT CUSTOMER GIVE UP ON TAKING THE LOANER. I WILL CALL NHTSA TOMORROW TO FORMALLY REQUEST AN INVESTIGATION ON THE SAME. NISSAN CORPORATE CONTACT : DEANDRA : (615) 725 7545 ENTERPRISE : RENEETA & TERENCE CLARK - [email protected] TOWN CENTER NISSAN CONTACT : DOMINIC PLEASE HELP! THANKS, ASHISH