NHTSA Complaint #11042041 — 2002 NISSAN ALTIMA

TOOK OUR 2002 NISSAN ALTIMA IN TO NISSAN FOR A RECALL REPAIR (2003 RECALL FOR EXHAUST / CATALYTIC CONVERTER ISSUES) - RECALL STATES IF ENGINE IS DAMAGED, THAT IT WILL BE REPLACED. ENGINE HAS BEEN DESTROYED DUE TO CATALYTIC CONVERTER FAILURE. NISSAN HAS ACKNOWLEDGED THE RECALL AND DAMAGE AND INDICATED THE ENGINE WOULD BE REPLACED. THIS CAR WAS PURCHASED LAT YEAR BY MY DAUGHTER, WE WERE UNAWARE OF THE RECALL UNTIL INCREASING OIL CONSUMPTION BECAME EXTREME. I CONTACTED STEVEN'S CREEK NISSAN AND THEY CONFIRMED THE RECALL REPAIRS HAD NEVER BEEN COMPLETED. I WAS TOLD TO BRING THE CAR IN FOR THE REPAIRS. I WAS VERY EXPLICIT IN THE DESCRIPTION OF THE OIL CONSUMPTION AS WELL AS METALLIC RESIDUE ON COMPONENTS - (I HAD REPLACED THE CAM / CRANK POSITION SENSORS WHEN THE ENGINE BEGAN TO RUN ROUGH - THEY BOTH HAD A GREY PASTE RESIDUE ON THEM). NISSAN ACKNOWLEDGED THE ENGINE WAS INDEED DAMAGED AND NEEDED TO BE REPLACED. AFTER HAVING THE CAR FOR NEARLY 2 MONTHS, I RECEIVED A CALL ADVISING THEY DID NOT HAVE THE PARTS ANYMORE AND WOULD NEED TO USE AFTERMARKET PARTS. THEY GAVE ME A PHONE NUMBER TO THE NISSAN CONSUMER AFFAIRS, WHO AUTHORIZED THE AFTERMARKET PARTS. MULTIPLE TIMES, NISSAN CALLED TO SAY THEY HAD THE PARTS AND THE REPAIR WOULD BE COMPLETE BY THE END OF THE NEXT WEEK. THIS NEVER HAPPENED. AFTER ANOTHER MONTH PASSED, NISSAN CALLED TO SAY THEY DIDNT HAVE THE PROPER TOOLS TO REPLACE THE ENGINE. I WENT TO NISSAN AND OBSERVED THE CAR HAD NOT MOVED OR HAD ANY WORK DONE AT ALL SINCE IT WAS DROPPED OFF IN JUNE. NISSAN HAS CALLED BACK AGAIN AND ADVISED THEY ARE UNABLE TO DO THE REPAIR AND THAT I SHOULD COME PICK THE CAR UP AS IS AND TRY SOME OTHER DEALERSHIP. NISSAN HAS HAD THIS VEHICLE SINCE 06/09/17. NISSAN HAS HAD THIS CAR FOR 5 MONTHS AND HAS NOT BEGUN THE RECALL REPAIR.