NHTSA Complaint #11041655 — 2015 RAM 1500

THE VEHICLE'S TAILGATE WILL RANDOMLY OPEN WHILE MOVING ALLOWING EVERYTHING IN THE BED TO COME OUT, THIS HAS HAPPENED MULTIPLE TIMES CAUSING DAMAGE TO THE VEHICLE'S TAILGATE, CONTENTS, AND LAST TIME NEARLY CAUSED AN ACCIDENT TO TRAILING VEHICLES. THE FIRST OCCURRENCE HAPPENED WITHIN TWO MONTHS OF PURCHASING THE TRUCK NEW IN 2015. I ASSUMED THAT I HAD SIMPLY NOT LATCHED THE TAILGATE WELL. SINCE THEN IT HAS OCCURRED MORE FREQUENTLY, LAST TIME ON OCTOBER 20TH, 2017, WHEN IT HAPPENED TWICE IN ONE DAY. THE DEALERSHIP SAYS THAT IT IS RELATED TO A FAULTY METAL TAB THAT IS BEING BROKEN OFF BY A MOVING PLASTIC PIECE CONNECTING THE LATCH TO THE ELECTRIC LOCK. ACCORDING TO THE DEALERSHIP, A SERVICE BULLETIN WAS RELEASED ABOUT A WEEK AGO, ALTHOUGH THEY CLAIM THAT THEY HAVE SEEN THE ISSUE FOR YEARS. NO RECALL HAS BEEN ISSUED. I FIRST SPOKE TO RAM AFTER MY TAILGATE OPENED WHILE I HAD A TRAILER ATTACHED CAUSING DAMAGE TO THE TAILGATE. I CALLED THEM ON JULY 20TH, 2017, THEY DENIED ANY RESPONSIBILITY. I CALLED THEM AGAIN OCTOBER 20TH, 2017 AFTER MY TAILGATE OPENED AND A BOX CONTAINING A CEILING FAN CAME OUT. THE BOX NARROWLY MISSED THE TWO VEHICLES TRAVELLING BEHIND ME. SO FAR, THEY HAVE TOLD ME TO LEAVE MY VEHICLE AT THE DEALERSHIP AND MY CASE MANAGER HAS NOT RETURNED ANY OF MY CALLS. IT HAS BEEN THERE FOR 7 DAYS. AN ARTICLE DESCRIBING THE ISSUE CAN BE FOUND HERE: HTTPS://WWW.TORQUENEWS.COM/3768/OWNERS-2015-RAM-1500S-ARE-STUNNED-TAILGATES-FALLING-OPEN-WHILE-DRIVING.