NHTSA Complaint #11039855 — 2011 FORD FUSION EXTERIOR LIGHTING

Complaint Details

ODI Number	11039855
Vehicle	2011 FORD FUSION
Component	EXTERIOR LIGHTING
Date of Incident	October 16, 2017
Date Filed	October 25, 2017
Mileage	67,100 miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

THE HEADLIGHT SELECTOR SWITCH ON THE CAR DASHBOARD WAS ON AUTOMATIC AND THE HEAD LIGHTS WERE OFF AS IT WAS IN THE MIDDLE OF THE AFTERNOON ON A BRIGHT SUNNY DAY WHEN I ENTERED A TUNNEL ON THE BLUE RIDGE PARKWAY IN NORTH CAROLINA. THE HEAD LIGHTS DID NOT COME ON AND THE TUNNEL WAS LONG, NOT LIGHTED, AND HAD A SLIGHT BEND. I WAS IN COMPLETED DARKNESS AND COULD SEE NOTHING. I SCRAPPED THE SIDE OF MY CAR AGAINST THE TUNNEL WALL BEFORE ANOTHER CAR FROM THE OTHER DIRECTION PROVIDED ENOUGH LIGHT THAT I WAS ABLE TO STEER MY CAR OUT OF THE TUNNEL TO SAFETY. THERE IS NO POLICE ACCIDENT REPORT. I HAD THE CAR PATCHED UP ENOUGH TO SAFELY DRIVE IT HOME TO CINCINNATI, OH BUT HAVEN'T YET FILED AN INSURANCE CLAIM OR TAKEN IT IN FOR REPAIRS. THE CONSUMER STATED THE VEHICLE HAS A HIDDEN FEATURE THAT DELAYS THE AUTOMATIC HEADLIGHTS. THE CONSUMER BELIEVES THIS FEATURE SHOULD BE DISABLED. *JS

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