NHTSA Complaint #11039462 — 2017 TESLA MODEL X

HERE IS A COMPLAINT POSTED ON THE TESLA FORUM ABOUT A TOTAL LOSS OF POWER STEERING: HTTPS://FORUMS.TESLA.COM/FORUM/FORUMS/BROKEN-POWER-STEERING SNIP** MY WIFE CALLED TODAY TO TELL ME HER NEW TESLA X HAD AN ERROR LIGHT THAT SAID SERVICE AND POWER STEERING ASSIST MAY BE LIMITED. I CALLED MY LOCAL CENTER TO INQUIRE AS TO WHAT TO DO NEXT. I ASKED IF THE CAR WAS DRIVEABLE, AS AT THAT TIME THE STEERING SEEMED TO BE WORKING FINE. THEY SAID GO FOR IT, THEY'D LOOK AT THE LOGS AND GET BACK TO ME. SURE ENOUGH ON MY WAY HOME FROM AN ERRAND WITH MY 3 KIDS IN THE CAR, THE STEERING STOPPED WORKING. THANK GOD IT WAS ME DRIVING, AS THERE WOULD BE NO WAY MY WIFE WOULD HAVE BEEN ABLE TO TURN THE WHEEL AT ALL. I DROVE HOME CAREFULLY. AFTER SOME RESEARCH IT SEEMS THIS IS AN ISSUE SEVERAL OTHERS HAVE GONE THROUGH. MANY HAVE NOTED A LOOSE GROUND OR OTHER POWER CONNECTION ISSUE. I FIND IT UNBELIEVABLE THAT I COULD FIND THIS OUT IN A FEW MOMENTS ON GOOGLE, BUT WHEN CALLING TESLA SERVICE, THEY TOLD ME TO GO AHEAD AND DRIVE THE CAR. WHEN I CALLED THEM BACK, AND LET THEM KNOW THEIR ADVICE COULD HAVE KILLED ME OR AT LEAST GOTTEN ME INTO AN ACCIDENT, I DID NOT GET MUCH IN THE WAY OF A RESPONSE.** THIS SAME FAILURE IS BEING DISCUSSED ON MANY OF THE TESLA FORUMS. THIS IS UNACCEPTABLY DANGEROUS. PLEASE TAKE URGENT ACTION TO PROTECT LIVES. THANK YOU. CONCERNED CITIZEN.