NHTSA Complaint #11039422 — 2013 FORD FLEX STEERING

Complaint Details

ODI Number	11039422
Vehicle	2013 FORD FLEX
Component	STEERING
Date of Incident	October 24, 2017
Date Filed	October 24, 2017
Mileage	145,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AR

Consumer Description

OVER THE PAST 6 MONTHS, MY POWER STEERING WOULD FAIL LEAVING ME IN MANUAL MODE. I WOULD STOP AND RESTART THE CAR AND THE POWER WOULD RETURN. I TOOK THE CAR IN THIS WEEK AND IT WILL NOW COST ME $2000 TO REPAIR IT. PRIOR TO TAKING IT TO MY DEALERSHIP, I RESEARCHED POSSIBLE RECALLS. SURE ENOUGH, THERE WAS ONE IN 2015 FOR "CERTAIN" 2013 FORD FLEX. BUT MY VIN WAS NOT IN THE RECALL. I CALLED FORD CUSTOMER SERVICE AND ALL THE REPRESENTATIVE DID WAS READ SCRIPTS TO ME LETTING ME KNOW THAT MY CAR WAS NOT IN THE RECALL. THIS IS THE SECOND THING ON MY CAR THAT HAS GONE WRONG THAT WAS COVERED FOR OTHER "CERTAIN" FLEX--THE FIRST WAS THE FUEL PUMP. DISAPPOINTED THAT IDENTIFIED PROBLEMS ARE NOT COVERED FOR ALL!!!

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