NHTSA Complaint #11039381 — 2009 FORD ESCAPE

LOSS OF POWERING STEERING IN VEHICLE GOING 55 MPH ON A BUSY HIGHWAY. NO ENGINE LIGHTS OR SAFETY SIGNALS APPEARED ON THE DASH WHEN THIS OCCURRED, THERE WAS ABSOLUTELY NO WARNING. LUCKILY, I WAS NOT IN A SERIOUS ACCIDENT WHEN THE LOSS OF POWER STEERING OCCURED AND I WAS ABLE TO TAKE THE VEHICLE TO THE DEALERSHIP TO HAVE IT LOOKED AT. AT THIS POINT THEY SAID THE RECALL SHOULD HAVE FIXED EVERYTHING REGARDING THE ELECTRICAL POWERING STEERING ISSUE, BUT NOW THAT THE RECALL HAS BEEN CLOSED THERE IS NOTHING THEY CAN DO AND I AM NOW RESPONSIBLE TO HAVE THE POWER STEERING COLUMN REPLACED. WHEN THE VEHICLE WAS TAKEN IN THE RECALL INITIALLY, IT TOOK THEM 2 MINUTES TO COMPLETE THE CHECK LIST CHECKING FOR DTCS AND TO REPROGRAM THE PSCM AND INSTRUMENT CLUSTER. THE CUSTOMER INFORMATION SHEET POSTED WITH THE SAFETY RECALL BULLETIN WAS NEVER GIVE TO ME EVEN THOUGH ALL DEALERSHIP SERVICE MANAGEMENT SHOULD HAVE PROVIDED A COPY TO THOSE WHO ONLY HAD REPROGRAMMING COMPLETED ON THEIR VEHICLE.