NHTSA Complaint #11039149 — 2015 BMW X1 SAV

TAKATA RECALL - CALLED UPON RECEIPT OF THE LETTER FROM BMW/NTSB STATING THE REPAIR IS NOW AVAILABLE, MADE AN APPOINTMENT FOR 3 WEEKS OUT AS THE PARTS TAKE THAT LONG TO GET IN. NOW I'VE RECEIVED A CALL AFTER 2 WEEKS WITH AN APPOINTMENT THAT RALPH SCHOMP BMW WAS TOLD BY BMW USA THAT THEY ARE LIMITED TO THE NUMBER OF AIRBAGS THEY ARE ALLOWED TO REPLACE EACH WEEK SO THEY NEED TO CANCEL MY APPOINTMENT INDEFINITELY. I WAS ALSO TOLD THAT THE PARTS ARE NOW ON BACK ORDER, SO THERE IS NO WAY TO GET THE AIRBAG REPAIRED IN A TIMELY MANNER. I SPOKE WITH BMW USA & THEY ADVISED THAT YES, THEY ARE LIMITING HOW MANY RECALLS CAN BE REPAIRED EACH WEEK, BUT THAT THE PARTS ARE NOT ON BACK ORDER. SHE ADVISED I TRY A LARGER DEALER IN MY AREA OR COMPLAIN TO THE SERVICE MANAGER AS THEY CAN MAGICALLY GET THINGS REPAIRED. I AM WORKING WITH THE LARGEST DEALER IN THE REGION - SO, SINCE NOW I AM HAVING PROBLEMS GETTING REPAIRS MADE I'M CONTACTING YOU TO HELP ME. I WANT TO GET RID OF THE CAR AS THE SERVICE IS HORRIBLE AND MY SAFETY IS AT RISK!!!