NHTSA Complaint #11035843 — 2017 DODGE CARAVAN ELECTRICAL SYSTEM

Complaint Details

ODI Number	11035843
Vehicle	2017 DODGE CARAVAN
Component	ELECTRICAL SYSTEM
Date of Incident	October 19, 2017
Date Filed	October 23, 2017
Mileage	24,555 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

OCT 19, 2017 I STILL HADN'T BEEN CONTACTED FROM THE DEALERSHIP IN REGARDS TO THE OCT 18TH COMPLAINT NUMBER 11034442 OCT 19TH 2017 I WAS BACKING UP IN MY LONG DRIVEWAY, AND I WAS ACCELERATING IN REVERSE THE ENGINE DIED. THE DEALERSHIP PAID FOR A RENTAL FROM FRIDAY TO MONDAY. MONDAY AT 11:50 THE DEALERSHIP CALLED TO SAY TO RETURN THE RENTAL AND PICK UP MY VAN. WHEN I ASKED IF THEY WERE ABLE TO FIX MY VAN I WAS TOLD, 'NO. WE WERE NOT ABLE TO DUPLICATE THE PROBLEM. BUT WE DID DISCOVER THAT YOUR TRANSMISSION FLUID WAS A LITTLE LOW, AND THAT COULD BE WHY THE ENGINE SHUT OFF.' I REPLY, 'SO YOU ARE TELLING ME THAT THE ENGINE SHUT OFF' 'IN MOTION' BECAUSE THE TRANSMISSION FLUID WAS LOW, AND NO LIGHTS SHOWED UP ON MY DASH?' WHAT???

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