NHTSA Complaint #11035821 — 2012 BUICK ENCLAVE STRUCTURE:BODY

Complaint Details

ODI Number	11035821
Vehicle	2012 BUICK ENCLAVE
Component	STRUCTURE:BODY
Date of Incident	October 23, 2017
Date Filed	October 23, 2017
Mileage	104,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

TOOK MY VEHICLE IN TO HAVE NHTSA CAMPAIGN 15V415000 COMPLETED (LIFTGATE STRUT FAILURE). TOOK THE VEHICLE HOME FROM THE DEALERSHIP AND THE FIRST TIME I LIFTED THE TAILGATE IT FELL ON ME. CALLED THEM UP AND THEY SAY "OH YES I GUESS THE GAS STRUTS NEED REPLACING -- THE PROGRAM CHANGE DIDN'T DO IT" . APPALLING RECALL SERVICE AT PHILLIPS BUICK/GMC IN LEESBURG, FLORIDA IF YOU ASK ME.

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