NHTSA Complaint #11035244 — 2010 CHEVROLET TRAVERSE

SOON AFTER PURCHASING MY 2010 CHEVROLET TRAVERSE IN JANUARY OF 2017, I BROUGHT IT TO A TRANSMISSION SPECIALIST TO HAVE IT SERVICED. THEY INDICATED THAT IT WAS ABOUT TO FAIL AND IT NEEDED MAJOR WORK. I CONTACTED A LOCAL GM DEALER TO SEE IF THERE WERE ANY RECALLS AND TO SEE IF I SHOULD HAVE IT SERVICED BY GM STAFF. THEY SAID THAT THERE WERE NO RECALLS AND I SHOULD HAVE THE TRANSMISSION SPECIALIST, BUFFOMATIC TRANSMISSION SERVICE, DO THE WORK. I DID SO AND BUFFOMATIC FOUND THAT THE TRANSMISSION WAVE PLATE HAD FAILED CAUSING OTHER COMPONENTS TO ALSO FAIL COSTING ME $4860.00. I DID SOME RESEARCH, WHICH WAS CONFIRMED BY BUFFOMATIC, THAT THIS WAVE PLATE PROBLEM IS COMMON IN GM TRANSMISSIONS AND A RECALL HAS BEEN ISSUED ON OTHER GM MODELS BUT NOT THE TRAVERSE. I SENT REQUESTS TO BOTH THE DEALER AND GM DIRECTLY THAT THIS RECALL BE EXTENDED TO MY TRAVERSE. BOTH DENIED MY REQUEST. I AM THEREFORE APPEALING TO NHTSA THAT GM BE REQUIRED TO HONOR THE WAVE PLATE RECALL AND REFUND ME THE $4860.00 I PAID FOR THE TRANSMISSION REPAIRS. THANK YOU.