NHTSA Complaint #11034763 — 2008 FORD TAURUS X

WE HAVE BEEN COMPLAINING SINCE 2016 TO TED BRITT FORD AND TO FORD ABOUT THE TRANSMISSION AND THE JERKING, POPPING, SLIPPING, ESPECIALLY WHILE TURNING, AND THEY TOLD US THAT THEY COULD NOT DUPLICATE THE PROBLEM. THIS IS NOT THE FIRST TIME WE COMPLAINED. AT ONE POINT THE SERVICE TECH TOLD US THAT SLIPPING, JERKING, AND POPPING FROM THE TRANSMISSION WAS NORMAL FOR THE TAURUS X. ON 10/20/2017, WE BROKE DOWN ON A VERY BUSY ROAD. WE WERE DRIVING THE CAR WHEN ALL OF A SUDDEN THE CAR STARTED TO BUCKLE AND CHOKE. THEN WE HAD SMOKE BILLOWING FROM THE REAR OF THE VEHICLE. WE TURNED OFF THE ENGINE AND TURNED ON THE FLASHERS. WE FOUND OUT THAT THE ANTIFREEZE RESERVOIR WAS EMPTY. SOMETHING IS CLEARLY WRONG WITH THIS VEHICLE AND FORD DOES NOT WANT TO CORRECT IT. WE WERE FORCED TO BUY THIS CAR BECAUSE WE BELIEVE THAT TED BRITT SABOTAGED OUR 2003 FORD WINDSTAR LX. TED BRITT SABOTAGED OUR WINDSTAR THROUGH DISCONNECTING THE VACUUM LINE THAT FED THE HEATING AND AC. WE WENT FOR THREE YEARS FREEZING IN THE WINTER AND BOILING HOT IN THE SUMMER. THEY DID NOT WANT TO RECONNECT THAT LINE FOR OUR HEAT AND AC. THEY DISASSEMBLED A LOT OF OUR WINDSTAR AND THREW EVERYTHING IN THE BACK OF OUR VAN ONTO THE CLOTH SEATS. DASHBOARD, COWL, GRILL, HOOD WAS OFF THE VAN, TIRES, BRAKE LINES, ENGINE PARTS, AND OTHER PARTS WERE THROWN ONTO OUR CLOTH BACK SEATS. THEY MADE OUR TAN SEATS BLACK WITH THE ROAD GRIME AND GREASE. THEN THEY DECIDED TO ASK US IF WE WANTED OUR VAN BACK. THAT WAS VERY RUDE. WE HAD JUST CLEANED THOSE SEATS. NOW WE ARE HAVING PROBLEMS WITH THE 2008 FORD TAURUS X. WE HAD TO CALL THE POLICE AND OUR AUTO INSURANCE TO HELP US OUT. WE FILED AN INSURANCE CLAIM TO GET THE VEHICLE TOWED AND WE HAD TO TAKE A TAXI TO WORK.