NHTSA Complaint #11034709 — 2012 NISSAN JUKE

MY DAUGHTER PURCHASED A USED 2012 NISSAN JUKE FROM A NISSAN DEALER IN 2014. RECENTLY, SHE HAD A VERY LARGE OIL LEAK. WE HAD THE CAR TOWED TO THE DEALER WHO TOLD US THERE WAS A HOLE IN THE TIMING CHAIN COVER AND SOMETHING INSIDE IS RATTLING, BUT THEY CAN'T TELL WHAT IT IS UNTIL THEY OPEN THE CASE WHICH TAKES 6 HOURS. THEY ALSO SAID THEY NEED TO REBUILD THE CAMS AND ALL TOP SEALS IN THE CAMSHAFT AREA. I ASKED WHAT COULD HAVE CAUSE THIS AND WAS TOLD IT LOOKED LIKE FRICTION FROM THE BROKEN PART INSIDE CAUSED THE HOLE IN THE TIMING CHAIN COVER. I WAS TOLD THE CAMS AND SEALS NEEDED TO BE REDONE DUE TO LOSS OF OIL PRESSURE. THE CAR WAS NOT DRIVEN WITH THE OIL LEAK, WE WOULD HAVE NOTICED IN ON THE DRIVEWAY. THE OIL HAD JUST BEEN CHANGED A FEW WEEKS BEFORE. AFTER DOING RESEARCH ON THE INTERNET, I FOUND SEVERAL REPUTABLE SOURCES SAYING THIS MAKE/MODEL/YEAR OF NISSAN JUKE HAS MANY INCIDENTS OF THE TIMING CHAIN STRETCHING AND DAMAGING THE COVER CAUSING OIL LEAKS AND ENGINE DAMAGE - A MANUFACTURER DEFECT. THE COST OF THE JOB IS $2,900. (PLUS RENTAL CAR) IT ALSO APPEARS NISSAN ISN'T ADDRESSING THE ISSUE AS WELL AS IT SHOULD (CONSUMER REPORTS). I'VE CALLED NISSAN USA CUSTOMER SERVICE AND AFTER SPEAKING WITH A REPRESENTATIVE, ASKED TO SPEAK WITH A SUPERVISOR. I WAS TOLD I'D GET A CALL BACK WITHIN 4-8 BUSINESS HOURS. IT'S NOW BEEN DOUBLE THAT TIME AND I HAVEN'T RECEIVED A CALL. IT APPEARS NISSAN KNOWS OF THIS DEFECT AND ISN'T WILLING TO REPAIR IT AFTER IT CAUSES DAMAGE OR AFTER THE WARRANTY EXPIRES. I FEEL THIS IS UNACCEPTABLE!