NHTSA Complaint #11034698 — 2017 CHRYSLER PACIFICA

THE FOLLOWING ISSUE HAS HAPPENED TWICE TO MY WIFE WHILE DRIVING OUR NEW CHRYSLER PACIFICA 2017 LIMITED. SHE WAS AT A BUSY HIGHWAY INTERSECTION WAITING FOR HER LIGHT TO TURN GREEN AND STARTED TO GO THEN THE ENGINE SHUT OFF WHILE HALF WAY IN THE INTERSECTION. THE SCREEN STATED THAT CAR MUST BE IN PARK TO PUT IT IN DRIVE. SHE HAD TO PUT THE VEHICLE IN PARK WHILE IN THE INTERSECTION AND THEN PUSH THE BUTTON TO START THE VEHICLE BACK UP. EACH TIME THIS HAS HAPPENED WHEN STARTING THE VEHICLE BACK UP IT HAS A ROUGH IDLE FOR ABOUT 30 SECONDS AND THEN EVERYTHING IS FUNCTIONAL AGAIN. WE TOOK THE VEHICLE INTO THE SHOP THE NEXT DAY, TOLD THE TECHNICIAN WHAT HAD HAPPENED WHO IN TURN HOOKED THE CAR UP TO THE COMPUTER. THEY CHECKED THE CAR AND IT DIDN'T HAVE ANY CODES ON IT, AS IF NOTHING HAPPENED. NO SOFTWARE UPDATES WERE NEEDED ON THE CAR AS WELL THAT COULD POTENTIAL FIX THIS ISSUE. AFTER THE SECOND TIME THIS OCCURRED THE DEALERSHIP INSTALLED A "BLACK BOX" TO CAPTURE THE ISSUE IF IT OCCURRED AGAIN, HOWEVER DURING THE WEEK WE HAD IT ON THE VEHICLE IT DIDN'T HAPPEN AGAIN. SINCE THIS TIME OUR VEHICLE HAS BEEN IN THE SHOP NUMEROUS TIMES FOR THE TRANSMISSION. WE HAVE HAD 2-3 COMPUTER UPGRADES WHICH WAS SUPPOSED TO SOLVE THE TRANSMISSION ISSUES HOWEVER THERE ARE STILL TIMES WHERE THE CAR JERKS WHEN WE ACCELERATE. WE DO NOT FEEL SAFE WITH THIS VEHICLE AND HAVE DONE SOME RESEARCH. THERE ARE QUITE A LOT OF PEOPLE EXPERIENCING THE EXACT SAME PROBLEM. CHRYSLER NEEDS TO ADDRESS THIS ISSUE BEFORE A FATAL ACCIDENT OCCURS.