NHTSA Complaint #11034695 — 2012 CHEVROLET TRAVERSE

OUR 2012 CHEVY TRAVERSE 5 YEAR, 100,000 MILE DRIVETRAIN WARRANTY EXPIRES 11/15/2017. OUR 2012 CHEVY TRAVERSE HAD AN ENGINE FAILURE. ALSO BRAKE FAILURE. I WAS TOLD BY THE SERVICE DEPT FROM THE DEALER THAT THE ISSUE WAS A PART FELL INTO THE PISTON. MANUFACTURERS WARRANTY IS 5 YEAR 100,000 MILES, WE HAVE 90,000 MILES AND OUR 5 YEAR ISN'T UP UNITL NOV 15, 2017. DEALER SERVICE MADE US PROVIDE 3 RECEIPTS FROM THE MAINTENANCE SHOP, THEN REQUIRED RECEIPTS UP TIL 2015 WHEN WE LAST USED THE DEALER SERVICE. BECAUSE THE RECEIPTS ALL DID NOT LIST THE VIN # OR LICENSE PLATE THEY WILL NOT HONOR THE WARRANTY. I TOLD THE SERVICE MANAGER YOU ARE MORE THAN WELCOME TO CONTACT THE MAINTENANCE SHOP YOURSELF TO CONFIRM THE CAR THAT WAS SERVICED WAS THE CAR IN QUESTION. THEY REFUSED AND REFUSE TO HONOR THE 5 YEAR, 100,000 MILE DRIVETRAIN WARRANTY. PLEASE HELP, WE NEED THIS CAR FOR TRANSPORTING OUR CHILDREN TO AND FROM SCHOOL, ETC