NHTSA Complaint #11034658 — 2003 TOYOTA TACOMA

DURING ROUTINE MAINTENANCE, MY MECHANIC DISCOVERED THE FRAME WAS COMPLETELY SHOT, STATING HE WAS NOT EVEN COMFORTABLE WORKING UNDER IT! THE REST OF THE TRUCK IS IN REASONABLE CONDITION, AND IT ONLY HAS 111,000 MILES ON IT. I CALLED TOYOTA CUSTOMER SVC CTR, BUT THEY WERE UNWILLING TO DO ANYTHING TO ADDRESS THE PROBLEM. I FEEL THEY WERE OBVIOUSLY AWARE OF THE ISSUE, BECAUSE THE AGENT EXPLAINED THEY HAD A "LIMITED SVC CAMPAIGN" TO ADD CORROSION PROTECTION, BUT INFORMED ME THAT IT HAD EXPIRED BACK ON 7/31/2014. I WAS NEVER NOTIFIED OF THIS CAMPAIGN. THE AGENT ALSO STATED THAT THE VEHICLE FRAME WAS INSPECTED BACK IN 2012 (WHICH HAPPENS TO BE THE YEAR I PURCHASED IT IN, SO I ASSUME THIS WAS DONE JUST PRIOR TO MY BUYING IT), AND PASSED STATING THERE WAS "NO" RUST -- WHICH IS FALSE! MISLED BY MANY AND SOLD FAULTY EQUIPMENT THAT COULD HAVE ENDANGERED OR KILLED ME AND OTHERS, I AM VERY UPSET AND DISAPPOINTED ABOUT THIS! RESEARCHING THE ISSUE, I SEE THAT I AM NOT ALONE IN THIS, BY FAR. SO, BASICALLY, WE'VE ALL THROWN AWAY MANY $1000'S AND CAN RECOVER NONE OF IT, NOR CAN WE DRIVE THE VEHICLE WITHOUT FEARING IT WILL, QUITE LITERALLY, FALL APART!