NHTSA Complaint #11034528 — 2009 CHEVROLET TRAVERSE

TL* THE CONTACT OWNS A 2009 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE VEHICLE INDEPENDENTLY DOWNSHIFTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE MECHANIC WAS ABLE TO RETRIEVE FAULT CODE P0776 (TRANSMISSION SOLENOID, TORQUE CONVERTER) FAILURE. HALEY BUICK GMC LOCATED AT: 9831 MIDLOTHIAN TURNPIKE, RICHMOND, VA 23236, (804) 320-9054, WAS CONTACTED BY PHONE. THE CONTACT WAS INFORMED THAT IF THE FAULT CODE WAS 35R (CLUTCH WAVE PLATE) FAILURE THE VEHICLE WOULD HAVE BEEN COVERED UNDER GM'S SPECIAL COVERAGE FOR THE POWER TRAIN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED OR NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.