NHTSA Complaint #11034434 — 2013 FORD ESCAPE

BOTH WINDSHIELD WIPERS DON'T ALWAYS WORK AT THE SAME TIME. VERY OFTEN ONE OR THE OTHER WILL COMPLETELY STOP IN THE UPRIGHT POSITION. THEY HAVE COLLIDED A FEW TIMES AND ONCE THE WIPER BLADE FLEW OFF FROM BEING HIT BY THE OTHER WIPER. THERE IS NO PATTERN TO THIS PROBLEM. IT HAPPENS IN LIGHT RAIN, HEAVY RAIN, WHEN THE VEHICLE IS MOVING OR STOPPED. THE WIPERS HAVE STOPPED COMPLETELY IN HEAVY RAIN CAUSING A VERY HAZARDOUS SITUATION. TWO NEARBY DEALERSHIPS HAVE TOLD US THAT NO CODE COMES UP AND THAT EVEN THOUGH THE PROBLEM WAS WITNESSED IN THE PARKING LOT BY STAFF, IT COULDN'T BE REPLICATED IN THE SHOP. THEREFORE, THEY COULD DO NOTHING. WE HAVE BEEN STRUGGLING WITH THIS FOR OVER 2 YEARS NOW AND THE PROBLEM IS JUST GETTING WORSE. THANKFULLY, WE HAVEN'T HAD AN ACCIDENT YET, BUT THIS IS A SAFETY HAZARD. A RECALL WOULD BE APPROPRIATE.