NHTSA Complaint #11033276 — 2011 TOYOTA COROLLA

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA COROLLA. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE REMEDY AND REPAIR PARTS TO THE DEALER WITHIN A REASONABLE TIME FRAME. THE DEALER (RAY BRANDT TOYOTA, 2460 VETERANS BLVD, KENNER, LA 70062, (504) 464-4500) STORED THE VEHICLE OUTSIDE FOR OVER A YEAR AND INDICATED THAT THEY SERVICED THE VEHICLE MONTHS LATER FOR NHTSA CAMPAIGN NUMBERS: 17V006000 (AIR BAGS) AND 16V340000 (AIR BAGS). THE CONTACT WAS UNCERTAIN IF BOTH REPAIRS WERE COMPLETED. IN ADDITION, THE HEADLAMP LENSES WERE FOGGY, THE FOG LIGHTS HAD WATER INTRUSION, THE RUBBER MOLDING AROUND ALL OF THE WINDOWS WAS DRY ROTTED, AND THE DASHBOARD HAD DENTS AND AN IMPRINT THAT WERE UNABLE TO BE REMOVED. THE DEALER FAILED TO REMEDY THE ADDITIONAL FAILURES. THE MANUFACTURER WAS NOTIFIED AND A CASE MANAGER WAS ASSIGNED. THE CONTACT MADE NUMEROUS CALLS TO THE MANUFACTURER, BUT HAD NOT RECEIVED A RESOLUTION FOR OVER A YEAR. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.