NHTSA Complaint #11033078 — 2010 FORD FUSION

PURCHASED USED 8/1/14, WAS NOT INFORMED OF ANY RECALLS OR ISSUES BY DEALERSHIP. APRIL 2017 AFTER LEARNING BY SEARCHING ON GOOGLE THAT THERE WAS A RECALL ON FUEL TANK/SYSTEM. SPOKE WITH FORD CORP. WHICH EMAILED THE RECALL PROCESS STEP BY STEP, WAS INFLUENCED TO MENTION THE THROTTLE BODY WHICH WAS COVERED UNDER EXT. WARRANTY. TOOK TO DEALER IN TUCSON, AZ JIM CLICK FORD. AFTER 3 HOURS OF POSSESSING VEHICLE I RECEIVED INFORMATION THAT FUEL TANK/ SYSTEM AND THROTTLE BODY WERE NOT AFFECTED AND NO WORK WAS REQUIRED AND EVEN AFTER AGREEMENT BY FORD CORP. AND THE SALES REP. THAT NO DIAGNOSTICS FEE WOULD BE CHARGED. I SPENT 3 HOURS ARGUING THAT IT WAS COVERED BY WARRANTY AND RECALL. FOUND OUT LATER THROTTLE BODY IS RECALLED ISSUE, THAT'S WHY EXT. WARRANTY. ISSUES WITH FUEL/ AIR INTAKE REQUIRED INSPECTING THROTTLE BODY. DISCOVERED EXTENSIVE CARBON BUILD UP AND THE FUEL TANK HAD EVIDENCE OF RUSTING. JIM CLICK FORD OF TUCSON DAMAGED VEHICLE FROM DRIVER SIDE TO PASS. SIDE IN CENTER OF VEHICLE INCLUDING MAIN FRAME. CHANGES TO THE SYNC AND COMPUTER BECAME NOTICEABLE DUE TO UPGRADED OPTIONS THAT HAD NEVER BEEN USABLE. IGNITION SWITCH HAD BEEN REMOVED AND REPLACED WITH CHEAP RUBBER, LIGHTING NO LONGER EXISTED( LIGHT FOR ON/OFF, ACC), WAS TOLD SPARK PLUGS AND BOOTS NEEDED TO BE REPLACED AND THEY HAD BEGUN WORK (WITHOUT PERMISSION). LATER THAT WEEK PLUGS HAD BEEN PULLED ND INSPECTED, ONLY ONE PLUG WAS NO GOOD (HAD THEM REPLACED IN DECEMBER BY CLOSE FAMILY FRIEND WHO OWNS MECHANIC SHOP 40+ YEARS. EMPLOYEES LEFT BOX OF APPROX 50 NEW JIM CLICK COFFEE MUGS, FOOT PRINTS ON PASSENGER DOOR, STOLE DEBIT CARD, THREW GIRLFRIENDS UNDERWEAR AND BRAS OUT OF BAG AND SPREAD OUT IN TRUNK.