NHTSA Complaint #11032587 — 2005 CHRYSLER PACIFICA

I TOOK MY CAR TO THE CHRYSLER DEALER FOR A ROUTINE OIL AND MISC FILTER CHANGE ON OCTOBER 4, 2017. I WAS SHOWN THE DETERIORATION/DISINTEGRATION OF THE CROSS MEMBER/CRADLE ROT OF THE CAR. OF COURSE, THEY SHOWED ME THE CRADLE ROT ISSUE AFTER THE $334 OF WORK THEY'D DONE! I'D INQUIRED ABOUT A VIBRATION OR LOUD HUM SOUND COMING FROM THE FRONT END OF MY CAR ON MARCH 22, 2017 WHEN I HAD AN EARLIER OIL CHANGE. ON THE SERVICE ORDER, IT WAS NOTED AS "ENGINE PERFORMANCE CONCERN," BUT I SAID I THOUGHT IT WAS WITH THE ACCELERATION OR ROTATION OF THE TIRES THAT WAS MAKING THE SOUND. "THE TECHNICIAN SUPPOSEDLY CHECKED IT OUT AND SAID IT WAS FOUND TO BE OPERATING NORMALLY AT THIS TIME. THEY SAID IT WAS PROBABLY "TIRE NOISE." TODAY, I NOW UNDERSTAND WHY THE FRONT END OF MY CAR HAS BEEN LOUDER THAN WHAT I REMEMBERED IT. TODAY I JUST DISCOVERED THE ACTUAL ISSUE WITH MY CAR IS TYPICAL OF MANY 2005 PACIFICAS. I'M SURE I AM NOT THE FIRST 2005 PACIFICA OWNER THAT HAS HAD THEIR VEHICLE SERVICED AT THEIR FACILITY, AND THAT THEY DID NOT HAVE KNOWLEDGE OF THIS PROBLEM WITH THIS PARTICULAR YEAR OF PACIFICAS. THIS PROBLEM HAS BEEN OCCURRING FOR A SIGNIFICANT EXTENT OF TIME; I'M QUITE DISTURBED THAT THE DEALER'S NEGLIGENCE IN NOT INFORMING ME OF THIS PROBLEM MUCH EARLIER CAN OR COULD RESULT IN SERIOUS INJURY TO MYSELF AS WELL AS OTHER DRIVERS. I'M SURE I AM NOT THE FIRST 2005 PACIFICA OWNER THAT HAS HAD THEIR VEHICLE SERVICED AT THEIR FACILITY, AND THAT THEY DID NOT HAVE KNOWLEDGE OF THIS PROBLEM WITH THIS PARTICULAR YEAR OF PACIFICAS. I STILL SEE SEVERAL 2005 PACIFICAS DRIVING ON THE STREETS, ROADS AND INTERSTATES. I JUST HOPE THESE PACIFICA OWNERS WILL BE MADE AWARE OF THIS SERIOUS ISSUE. I HAVE RELIGIOUSLY TAKEN CARE OF MY CAR BECAUSE I REALLY LOVE IT, AND I INTENDED TO KEEP IT FOR A FEW MORE YEARS AND SEVERAL THOUSAND MORE MILES. I'M LOOKING FOR A CAR. NOW