NHTSA Complaint #11032248 — 2014 NISSAN MURANO
STEERING issue reported to NHTSA
Complaint Details
| ODI Number | 11032248 |
| Vehicle | 2014 NISSAN MURANO |
| Component | STEERING |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | TN |
Consumer Description
ON AUGUST 4, 2017, I VISITED AUTONATION NISSAN IN MEMPHIS SO THEY COULD VERIFY THAT MY CAR NEEDED THE RECALLED PART. AFTER VERIFICATION, I WAS TOLD THE PARTS WOULD BE ORDERED & THEY WOULD CALL ME WHEN THEY CAME IN TO SCHEDULE THE SERVICE. I NEVER RECEIVED A CALL. ON SEPTEMBER 12, 2017, I CALLED AUTONATION NISSAN AGAIN TO FOLLOW UP & SPOKE WITH DAVE IN SERVICE. DAVE TOLD ME THAT IT WAS NEVER ORDERED & TOLD ME HE WOULD PLACE THE ORDER RIGHT AWAY. AGAIN, I HAVE NEVER RECEIVED A FOLLOW UP CALL SAYING THE PARTS HAVE COME IN.
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